Research output per year
Research output per year
Search results
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2013
The common sense of customer service: Employing advice from the trade and popular literature of business to interactions with Irate Patrons in Libraries
McGuigan, G. S., Oct 31 2013, Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem. Taylor and Francis Inc., p. 197-204 8 p.Research output: Chapter in Book/Report/Conference proceeding › Chapter
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2012
Subject-specific policy statements: A rationale and framework for collection development
McGuigan, G. S. & White, G. W., Jan 1 2012, Collection Development Policies: New Directions for Changing Collections. Taylor and Francis, p. 15-32 18 p.Research output: Chapter in Book/Report/Conference proceeding › Chapter
3 Citations (SciVal)