Developing a structured curriculum to train complex-care providers to effectively serve individuals with complex health and social needs

This project will advance equity in healthcare practice and improve the quality of care for people with complex health and social needs (complex populations) by working with a range of stakeholders, including community members, to develop and disseminate a comprehensive curriculum for healthcare providers in institutional and community settings. Complex populations too often receive uncoordinated care that fails to address their range of needs, exacerbated by healthcare-system racism, leading to mistrust and devastating outcomes for individuals and communities. Major deliverables will include: (1) working with consumers and providers to develop a structured curriculum with the skills and knowledge healthcare providers need to deliver equitable and patient-centered complex care; (2) creating online courses for continuing-education units and a full certificate course in complex care; (3 launching synchronous/asynchronous courses on the website of the National Center for Complex Health and Social Needs; (4) promoting course uptake through national and regional organizations' networks; and (5) monitoring impact.