A content analysis of quality management research

This paper adds to the ongoing development of the field of quality management. The purpose of this paper is to clarify the status of quality management research, to categorize the recent literature in quality management, and to better position the field for growth and maturity. We performed a rather extensive overview, review, and discussion of quality-related literature since 1995. We used centering resonance analysis (CRA), which has not been previously utilized in the quality management literature, to analyze 1978 research articles to identify influential word pairings in the literature overall, and in 232 articles appearing in recognized "A" journals. These provide a framework for reviewing the literature to categorize and summarize articles and key research contributions, identify trends, recommend areas for future research in the field of quality management.