TY - GEN
T1 - A dynamic representation model for service systems
AU - Peng, Yong
AU - Badr, Youakim
AU - Biennier, Frédérique
PY - 2010
Y1 - 2010
N2 - Current work on service systems is flourishing. Both researchers and practitioners seek to build service systems to create innovative services and increase productivity in the service sector. Unfortunately, most of the existing work focuses on information systems and their lack of models that not only represent entities in service systems with formal methods, but also illustrate a mechanism to achieve innovative services. In this paper, we firstly propose a general service system framework listing static components used in service production and discussing relationships between them. We then introduce a service model to represent pivotal components in service systems and also discuss how to innovate. Since competencies are important components in service systems, we define an ontological description of required competencies to carry out innovative services. We finally present a simple case study to further explain our formal model.
AB - Current work on service systems is flourishing. Both researchers and practitioners seek to build service systems to create innovative services and increase productivity in the service sector. Unfortunately, most of the existing work focuses on information systems and their lack of models that not only represent entities in service systems with formal methods, but also illustrate a mechanism to achieve innovative services. In this paper, we firstly propose a general service system framework listing static components used in service production and discussing relationships between them. We then introduce a service model to represent pivotal components in service systems and also discuss how to innovate. Since competencies are important components in service systems, we define an ontological description of required competencies to carry out innovative services. We finally present a simple case study to further explain our formal model.
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U2 - 10.1109/ICSS.2010.66
DO - 10.1109/ICSS.2010.66
M3 - Conference contribution
AN - SCOPUS:77954919603
SN - 9780769540177
T3 - Proceedings - 2010 International Conference on Service Science, ICSS 2010
SP - 335
EP - 340
BT - Proceedings - 2010 International Conference on Service Science, ICSS 2010
PB - IEEE Computer Society
T2 - 2010 International Conference on Service Sciences, ICSS 2010
Y2 - 12 May 2010 through 14 May 2010
ER -