TY - GEN
T1 - A Health Service Delivery Relational Agent for the COVID-19 Pandemic
AU - Islam, Ashraful
AU - Rahman, Mohammad Masudur
AU - Kabir, Md Faisal
AU - Chaudhry, Beenish
N1 - Publisher Copyright:
© 2021, Springer Nature Switzerland AG.
PY - 2021
Y1 - 2021
N2 - State of the art suggests that Relational Agents (RAs) can alleviate escalated demands of health care services during a pandemic. Inspired by these facts, this work presents the design, significance, and initial evaluation of a prototype RA that supports people amid the COVID-19 crisis. The prototype is the end-result of an analysis that investigated interviews of patients (n = 12) and health care professionals (HCPs) (n = 19). The study established three example scenarios (i.e., testing guidance, home care, and post-recovery care) where RA can support people during COVID-19. Furthermore, a user evaluation is conducted with target users (n = 87) to validate the design of the proposed system and explore its acceptance among the target population. Findings from the evaluation indicate that the proposed RA was acceptable to the target users and further development of the prototype is justified.
AB - State of the art suggests that Relational Agents (RAs) can alleviate escalated demands of health care services during a pandemic. Inspired by these facts, this work presents the design, significance, and initial evaluation of a prototype RA that supports people amid the COVID-19 crisis. The prototype is the end-result of an analysis that investigated interviews of patients (n = 12) and health care professionals (HCPs) (n = 19). The study established three example scenarios (i.e., testing guidance, home care, and post-recovery care) where RA can support people during COVID-19. Furthermore, a user evaluation is conducted with target users (n = 87) to validate the design of the proposed system and explore its acceptance among the target population. Findings from the evaluation indicate that the proposed RA was acceptable to the target users and further development of the prototype is justified.
UR - http://www.scopus.com/inward/record.url?scp=85113502613&partnerID=8YFLogxK
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U2 - 10.1007/978-3-030-82405-1_4
DO - 10.1007/978-3-030-82405-1_4
M3 - Conference contribution
AN - SCOPUS:85113502613
SN - 9783030824044
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 34
EP - 39
BT - The Next Wave of Sociotechnical Design - 16th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2021, Proceedings
A2 - Chandra Kruse, Leona
A2 - Seidel, Stefan
A2 - Hausvik, Geir Inge
PB - Springer Science and Business Media Deutschland GmbH
T2 - 16th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2021
Y2 - 4 August 2021 through 6 August 2021
ER -