TY - JOUR
T1 - A model for understanding collaborative information behavior in context
T2 - A study of two healthcare teams
AU - Reddy, Madhu C.
AU - Jansen, Bernard J.
N1 - Funding Information:
We would like to thank the team members in the SICU and the ED for allowing us to observe their work. We would also like to thank Patricia Spence for her observations in the ED. Portions of this research funded by the US Department of the Air Force, AFOSR, BA9550-60-10328.
PY - 2008/1
Y1 - 2008/1
N2 - Collaborative information behavior is an essential aspect of organizational work; however, we have very limited understanding of this behavior. Most models of information behavior focus on the individual seeker of information. In this paper, we report the results from two empirical studies that investigate aspects of collaborative information behavior in organizational settings. From these studies, we found that collaborative information behavior differs from individual information behavior with respect to how individuals interact with each other, the complexity of the information need, and the role of information technology. There are specific triggers for transitioning from individual to collaborative information behavior, including lack of domain expertise. The information retrieval technologies used affect collaborative information behavior by acting as important supporting mechanisms. From these results and prior work, we develop a model of collaborative information behavior along the axes of participant behavior, situational elements, and contextual triggers. We also present characteristics of collaborative information system including search, chat, and sharing. We discuss implications for the design of collaborative information retrieval systems and directions for future work.
AB - Collaborative information behavior is an essential aspect of organizational work; however, we have very limited understanding of this behavior. Most models of information behavior focus on the individual seeker of information. In this paper, we report the results from two empirical studies that investigate aspects of collaborative information behavior in organizational settings. From these studies, we found that collaborative information behavior differs from individual information behavior with respect to how individuals interact with each other, the complexity of the information need, and the role of information technology. There are specific triggers for transitioning from individual to collaborative information behavior, including lack of domain expertise. The information retrieval technologies used affect collaborative information behavior by acting as important supporting mechanisms. From these results and prior work, we develop a model of collaborative information behavior along the axes of participant behavior, situational elements, and contextual triggers. We also present characteristics of collaborative information system including search, chat, and sharing. We discuss implications for the design of collaborative information retrieval systems and directions for future work.
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U2 - 10.1016/j.ipm.2006.12.010
DO - 10.1016/j.ipm.2006.12.010
M3 - Article
AN - SCOPUS:35548991869
SN - 0306-4573
VL - 44
SP - 256
EP - 273
JO - Information Processing and Management
JF - Information Processing and Management
IS - 1
ER -