TY - GEN
T1 - A muddle of models of motivation for using peer-to-peer economy systems
AU - Bellotti, Victoria
AU - Ambard, Alexander
AU - Turner, Daniel
AU - Gossmann, Christina
AU - Demková, Kamila
AU - Carroll, John M.
N1 - Publisher Copyright:
© Copyright 2015 ACM.
PY - 2015/4/18
Y1 - 2015/4/18
N2 - This paper reports on a study of motivations for the use of peer-to-peer or sharing economy services. We interviewed both users and providers of these systems to obtain different perspectives and to determine if providers are matching their system designs to the most important drivers of use. We found that the motivational models implicit in providers' explanations of their systems' designs do not match well with what really seems to motivate users. Providers place great emphasis on idealistic motivations such as creating a better community and increasing sustainability. Users, on the other hand are looking for services that provide what they need whilst increasing value and convenience. We discuss the divergent models of providers and users and offer design implications for peer system providers.
AB - This paper reports on a study of motivations for the use of peer-to-peer or sharing economy services. We interviewed both users and providers of these systems to obtain different perspectives and to determine if providers are matching their system designs to the most important drivers of use. We found that the motivational models implicit in providers' explanations of their systems' designs do not match well with what really seems to motivate users. Providers place great emphasis on idealistic motivations such as creating a better community and increasing sustainability. Users, on the other hand are looking for services that provide what they need whilst increasing value and convenience. We discuss the divergent models of providers and users and offer design implications for peer system providers.
UR - http://www.scopus.com/inward/record.url?scp=84951077373&partnerID=8YFLogxK
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U2 - 10.1145/2702123.2702272
DO - 10.1145/2702123.2702272
M3 - Conference contribution
AN - SCOPUS:84951077373
T3 - Conference on Human Factors in Computing Systems - Proceedings
SP - 1085
EP - 1094
BT - CHI 2015 - Proceedings of the 33rd Annual CHI Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery
T2 - 33rd Annual CHI Conference on Human Factors in Computing Systems, CHI 2015
Y2 - 18 April 2015 through 23 April 2015
ER -