@inbook{560465e329364064ae7d16e72601bb26,
title = "A Platform Identification Method for Service Family Design Using a Process Model and a Clustering Method",
abstract = "The objective in this research is to introduce a method for identifying a service platform along with variant and unique modules to create a service family by integrating object-oriented concepts, ontologies, and data mining techniques. A service process model is introduced to describe a service based on a sequence using a graph model and object-oriented concepts. Fuzzy clustering is employed to partition service processes into subsets to identify common modules – the platform – and specific modules for the given service family. To demonstrate the proposed method, we apply it to select a platform for a family of banking services.",
author = "Seung, {Ki Moon} and Simpson, {Timothy W.} and Jun Shu and Kumara, {Soundar R.T.}",
note = "Publisher Copyright: {\textcopyright} 2011, Springer-Verlag London Limited.",
year = "2011",
doi = "10.1007/978-1-84996-489-0_8",
language = "English (US)",
series = "Springer Series in Advanced Manufacturing",
publisher = "Springer Nature",
pages = "151--170",
booktitle = "Springer Series in Advanced Manufacturing",
address = "United States",
}