A pre-post comparison of service operational efficiency and patient satisfaction under open access scheduling

Diane H. Parente; Mary Beth Pinto; Joseph C. Barber

doi:10.1097/00004010-200507000-00006

A pre-post comparison of service operational efficiency and patient satisfaction under open access scheduling

Diane H. Parente, Mary Beth Pinto, Joseph C. Barber

Black School of Business (Behrend)

Research output: Contribution to journal › Review article › peer-review

32 Scopus citations

Abstract

Three benefits of Open Access scheduling are tested pre- and postimplementation. Open Access improved operational efficiency, decreased number of days between appointment scheduling and being seen by a physician, and allowed more patients to see their primary care physician. Finally, results indicated that there was no significant difference in patient satisfaction.

Original language	English (US)
Pages (from-to)	220-228
Number of pages	9
Journal	Health Care Management Review
Volume	30
Issue number	3
DOIs	https://doi.org/10.1097/00004010-200507000-00006
State	Published - 2005

All Science Journal Classification (ASJC) codes

Leadership and Management
Health Policy
Strategy and Management

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1097/00004010-200507000-00006

Cite this

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title = "A pre-post comparison of service operational efficiency and patient satisfaction under open access scheduling",

abstract = "Three benefits of Open Access scheduling are tested pre- and postimplementation. Open Access improved operational efficiency, decreased number of days between appointment scheduling and being seen by a physician, and allowed more patients to see their primary care physician. Finally, results indicated that there was no significant difference in patient satisfaction.",

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AB - Three benefits of Open Access scheduling are tested pre- and postimplementation. Open Access improved operational efficiency, decreased number of days between appointment scheduling and being seen by a physician, and allowed more patients to see their primary care physician. Finally, results indicated that there was no significant difference in patient satisfaction.

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A pre-post comparison of service operational efficiency and patient satisfaction under open access scheduling

Abstract

All Science Journal Classification (ASJC) codes

UN SDGs

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