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A queueing analysis of customer support forums: The joiner paradox
Wael Jabr
, Radha Mookerjee
, Vijay Mookerjee
Supply Chain and Information Systems
Research output
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Contribution to conference
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Paper
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peer-review
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Dive into the research topics of 'A queueing analysis of customer support forums: The joiner paradox'. Together they form a unique fingerprint.
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Keyphrases
Joiners
100%
Queueing Analysis
100%
Customer Support
100%
Help Desk
66%
Popular
33%
Managerial Implications
33%
Midway
33%
Queuing Theory
33%
Problem Resolution
33%
Resolution Process
33%
Firm Benefit
33%
User Support
33%
Computer Science
Help Desk
100%
Customer Support
100%
Problem Resolution
50%
Resolution Process
50%
Queuing Theory
50%