A review of telemedicine business models

Shengnan Chen, Alice Cheng, Khanjan Mehta

Research output: Contribution to journalReview articlepeer-review

80 Scopus citations


Telemedicine has become an increasingly popular option for long-distance/virtual medical care and education, but many telemedicine ventures fail to grow beyond the initial pilot stage. Studying the business models of successful telemedicine ventures can help develop business strategies for upcoming ventures. This article describes business models of eight telemedicine ventures from different regions of the world using Osterwalder's "Business Model Canvas." The ventures are chosen on the basis of their apparent success and their diverse value chains. The business models are compared to draw inferences and lessons regarding their business strategy and contextual factors that influenced it. Key differences between telemedicine business practices in developing and developed countries are also discussed. The purpose of this article is to inform and inspire the business strategy of the next generation of telemedicine ventures to be economically sustainable and to successfully address local healthcare challenges.

Original languageEnglish (US)
Pages (from-to)287-297
Number of pages11
JournalTelemedicine and e-Health
Issue number4
StatePublished - Apr 1 2013

All Science Journal Classification (ASJC) codes

  • Health Informatics
  • Health Information Management


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