TY - JOUR
T1 - A value sensitive design investigation of privacy enhancing tools in web browsers
AU - Xu, Heng
AU - Crossler, Robert E.
AU - Bélanger, France
N1 - Funding Information:
Heng Xu is an Associate Professor of Information Sciences and Technology at The Pennsylvania State University where she is a recipient of the endowed PNC Technologies Career Development Professorship. She has conducted research in the areas of information privacy and security, human-computer interaction, and technological innovation adoption. Her current research focus is on the interplay between social and technological issues associated with information privacy and security. Her research projects have been dealing with the conceptualization, intervention, and design aspects of privacy and security. Her work has appeared in Decision Support Systems, Information & Management, Information Systems Research, Journal of Management Information Systems, Journal of the Association for Information Systems, MIS Quarterly, and in other journals. She serves on the editorial review board for IEEE Transactions on Engineering Management, Information Systems Journal, Internet Research, and other journals. In 2010, she was a recipient of the Faculty Early Career Development (CAREER) Award by the National Science Foundation.
PY - 2012/12
Y1 - 2012/12
N2 - Privacy concern has been identified as a major factor hindering the growth of e-business. Recently, various privacy-enhancing tools (PETs) have been proposed to protect the online privacy of Internet users. However, most of these PETs have been designed using an ad hoc approach rather than a systematic design. In this paper, we present an exploratory investigation of an end-use PET using a Value Sensitive Design approach. We propose an integrated design of a Privacy Enhancing Support System (PESS) with three proposed tools, namely privacy-enhancing search feature (PESearch), privacy-enhancing control for personal data (PEControl), and privacy-enhancing review for sharing the ratings and reviews of websites' privacy practices (PEReview). This system could enhance the interactivity of Internet users' privacy experiences, increase users' control perceptions over their personal information, and reduce their privacy concerns. An empirical evaluation of PESearch, PEControl, and PEReview revealed that novices felt the most important aspect of the tools for downloading and usage intentions was its usefulness; most experts felt the tool met the design principles as specified.
AB - Privacy concern has been identified as a major factor hindering the growth of e-business. Recently, various privacy-enhancing tools (PETs) have been proposed to protect the online privacy of Internet users. However, most of these PETs have been designed using an ad hoc approach rather than a systematic design. In this paper, we present an exploratory investigation of an end-use PET using a Value Sensitive Design approach. We propose an integrated design of a Privacy Enhancing Support System (PESS) with three proposed tools, namely privacy-enhancing search feature (PESearch), privacy-enhancing control for personal data (PEControl), and privacy-enhancing review for sharing the ratings and reviews of websites' privacy practices (PEReview). This system could enhance the interactivity of Internet users' privacy experiences, increase users' control perceptions over their personal information, and reduce their privacy concerns. An empirical evaluation of PESearch, PEControl, and PEReview revealed that novices felt the most important aspect of the tools for downloading and usage intentions was its usefulness; most experts felt the tool met the design principles as specified.
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U2 - 10.1016/j.dss.2012.06.003
DO - 10.1016/j.dss.2012.06.003
M3 - Article
AN - SCOPUS:84868656178
SN - 0167-9236
VL - 54
SP - 424
EP - 433
JO - Decision Support Systems
JF - Decision Support Systems
IS - 1
ER -