Acognitive appraisal process model of emotions and complaining behavior

Research output: Chapter in Book/Report/Conference proceeding › Chapter

Original language	English (US)
Title of host publication	Tourist Satisfaction and Complaining Behavior
Publisher	Nova Science Publishers, Inc.
Pages	217-232
Number of pages	16
ISBN (Print)	9781604560022
State	Published - Jan 2008

All Science Journal Classification (ASJC) codes

@inbook{d621c607e9ef461d84b81fcba37f48ff,

title = "Acognitive appraisal process model of emotions and complaining behavior",

author = "Heejung Ro and Mattila, \{Anna S.\}",

year = "2008",

month = jan,

language = "English (US)",

isbn = "9781604560022",

pages = "217--232",

booktitle = "Tourist Satisfaction and Complaining Behavior",

publisher = "Nova Science Publishers, Inc.",

}

TY - CHAP

T1 - Acognitive appraisal process model of emotions and complaining behavior

AU - Ro, Heejung

AU - Mattila, Anna S.

PY - 2008/1

Y1 - 2008/1

UR - https://www.scopus.com/pages/publications/84895228158

UR - https://www.scopus.com/pages/publications/84895228158#tab=citedBy

M3 - Chapter

AN - SCOPUS:84895228158

SN - 9781604560022

SP - 217

EP - 232

BT - Tourist Satisfaction and Complaining Behavior

PB - Nova Science Publishers, Inc.

ER -