Actionability in a situational awareness world: Implications for social media processing system design

Julien Coche, Aurelie Montarnal, Jess Kropczynski, Andrea Tapia, Frederick Benaben

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Scopus citations

Abstract

The field of crisis informatics now has a decade-long history of designing tools that leverage social media to support decision-makers situational awareness. Despite this history, there remains few examples of these tools adopted by practitioners. Recent fieldwork with public safety answering points and first responders has led to an awareness of the need for tools that gather actionable information, rather than situational awareness alone. This paper contributes to an ongoing discussion about these concepts by proposing a model that embeds the concept of actionable information into Endsley's model of situational awareness. We also extend the insights of this model to the design implications of future information processing systems.

Original languageEnglish (US)
Title of host publicationISCRAM 2021 - Proceedings
Subtitle of host publication18th International Conference on Information Systems for Crisis Response and Management
EditorsAnouck Adrot, Rob Grace, Kathleen Moore, Christopher W. Zobel
PublisherInformation Systems for Crisis Response and Management, ISCRAM
Pages994-1001
Number of pages8
ISBN (Electronic)9781949373615
StatePublished - 2021
Event18th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2021 - Blacksburg, United States
Duration: May 23 2021May 26 2021

Publication series

NameProceedings of the International ISCRAM Conference
Volume2021-May
ISSN (Electronic)2411-3387

Conference

Conference18th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2021
Country/TerritoryUnited States
CityBlacksburg
Period5/23/215/26/21

All Science Journal Classification (ASJC) codes

  • Computer Networks and Communications
  • Information Systems
  • Information Systems and Management
  • Electrical and Electronic Engineering

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