Adoption of E-Ticketing Technology in Highway Construction: Roadblocks and Recommendations

Electronic ticketing (e-Ticketing) technology has not been widely adopted by the highway construction sector for a variety of reasons, including stakeholders' opposition and technological challenges. Numerous studies have touted its benefits; however, few states have taken the initiative to implement and mandate statewide use of the technology. The goal of this study is to determine the key factors that are preventing the implementation of e-Ticketing technology and to propose appropriate strategies to overcome them. Seven critical limitations that adversely affect its implementation were identified through a thorough review of existing literature, and a survey questionnaire was designed and distributed to key stakeholders in the technology adoption process such as state departments of transportation (DOTs), general contractors, and material suppliers. A statistical analysis of the survey data revealed that problems encountered during the bidding process and the drawing up of agreements, training of employees, and lack of stakeholder support significantly impact the e-Ticketing technology implementation. In addition, the authors provided practitioners with potential strategies for their consideration when pilot testing and implementing e-Ticketing. The results of this study will aid state DOTs in selecting the most effective e-Ticketing software for pilot testing and will help them overcome obstacles encountered by their predecessors.