TY - GEN
T1 - Aggregating and visualizing public opinions and sentiment trends on the US higher education
AU - Qiu, Robin G.
AU - Ravi, Ramya R.
AU - Qiu, Lawrence L.
N1 - Publisher Copyright:
© 2015 ACM.
PY - 2015/12/11
Y1 - 2015/12/11
N2 - Through leveraging big data technologies and a quantitative and model-driven approach, we previously built an education monitoring and ranking system (eduMRS) that allowed us to change ranking factors that are used to assess quality of higher education. Taking a systems perspective, this short paper introduces an enhanced eduMRS - II that can effectively aggregate and visualize public opinions and sentiment trends on higher education services. Public opinions can be selectively retrieved from online media including tweets. This enhanced service system demonstrates that a big data based, real time, and interactive computer application possesses promising potential of facilitating decision-making of addressing the needs of customers in the service industry.
AB - Through leveraging big data technologies and a quantitative and model-driven approach, we previously built an education monitoring and ranking system (eduMRS) that allowed us to change ranking factors that are used to assess quality of higher education. Taking a systems perspective, this short paper introduces an enhanced eduMRS - II that can effectively aggregate and visualize public opinions and sentiment trends on higher education services. Public opinions can be selectively retrieved from online media including tweets. This enhanced service system demonstrates that a big data based, real time, and interactive computer application possesses promising potential of facilitating decision-making of addressing the needs of customers in the service industry.
UR - http://www.scopus.com/inward/record.url?scp=84966770595&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84966770595&partnerID=8YFLogxK
U2 - 10.1145/2837185.2837261
DO - 10.1145/2837185.2837261
M3 - Conference contribution
AN - SCOPUS:84966770595
T3 - 17th International Conference on Information Integration and Web-Based Applications and Services, iiWAS 2015 - Proceedings
BT - 17th International Conference on Information Integration and Web-Based Applications and Services, iiWAS 2015 - Proceedings
A2 - Steinbauer, Matthias
A2 - Indrawan-Santiago, Maria
A2 - Anderst-Kotsis, Gabriele
A2 - Khalil, Ismail
PB - Association for Computing Machinery, Inc
T2 - 17th International Conference on Information Integration and Web-Based Applications and Services, iiWAS 2015
Y2 - 11 December 2015 through 13 December 2015
ER -