Airline market share and customer service quality: A reference dependent model

Yoshinori Suzuki, John E. Tyworth, Robert A. Novack

Research output: Contribution to journalArticlepeer-review

69 Scopus citations

Fingerprint

Dive into the research topics of 'Airline market share and customer service quality: A reference dependent model'. Together they form a unique fingerprint.

Business & Economics

Social Sciences

Engineering & Materials Science