@inproceedings{2616e822661e4d77a2b891c5bfa8ef9a,
title = "Airline operations managers: An introduction to the third leg of the national air transportation system",
abstract = "US airlines play a large role in the efficient operation of the national air transportation system. Little, however has been written about how airline operations management decisions are made. This paper presents the results of contextual inquiries conducted on three Sector Operational Managers at a major flag carrier. Sector Operational Managers were found to play a key role at both minimizing disruptions to the NAS and in speeding the recovery at the airline level of air traffic following the conclusion of disruptions.",
author = "Feigh, {Karen M.} and Pritchett, {Amy R.}",
year = "2005",
language = "English (US)",
series = "Proceedings of the 6th USA/Europe Air Traffic Management Research and Development Seminar, ATM 2005",
publisher = "EUROCONTROL",
pages = "214--223",
booktitle = "Proceedings of the 6th USA/Europe Air Traffic Management Research and Development Seminar, ATM 2005",
note = "6th USA/Europe Air Traffic Management Research and Development Seminar, ATM 2005 ; Conference date: 27-06-2005 Through 30-06-2005",
}