Alternate measurement approaches to recreational customer satisfaction: Satisfaction-only versus gap scores

Keyphrases

• Measurement Approach 100%
• Customer Satisfaction 100%
• Overall Satisfaction 100%
• GAP Score 100%
• Satisfaction Level 33%
• Strong Predictor 33%
• Outdoor Recreation 33%
• Recreationists 33%
• Satisfaction Model 33%
• Customer Service 33%
• Performance-based 33%
• Water-based 33%
• Recreation Experience 33%
• Item Rating 33%
• Domain-relevant 33%
• Score Differences 33%
• Service Experience 33%
• Facility Services 33%
• Satisfaction Ratings 33%
• Service Domain 33%
• Service Information 33%
• Importance-performance 33%
• Service Quality Performance 33%
• Service Importance 33%
• Information Experience 33%
• Recreation Satisfaction 33%

Psychology

• Recreation 100%