TY - JOUR
T1 - An empirical application of quantitative derived importance-performance Analysis (QDIPA) for employee satisfaction
AU - Mount, Daniel J.
PY - 2005/10/11
Y1 - 2005/10/11
N2 - Importance-performance analysis (IPA) is a common analytical tool that has been used in a variety of applications. The method has been criticized for a number of reasons. Suggested alternative methods utilize the concept of derived importance (Oliver, 1997; Mount, 1997) and a quantitative interpretation of the traditionally visual results (Mount, 2000). This study illustrates how a method using both of the suggested alternatives is utilized to analyze employee satisfaction issues in a hotel.
AB - Importance-performance analysis (IPA) is a common analytical tool that has been used in a variety of applications. The method has been criticized for a number of reasons. Suggested alternative methods utilize the concept of derived importance (Oliver, 1997; Mount, 1997) and a quantitative interpretation of the traditionally visual results (Mount, 2000). This study illustrates how a method using both of the suggested alternatives is utilized to analyze employee satisfaction issues in a hotel.
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U2 - 10.1300/J162v06n01_05
DO - 10.1300/J162v06n01_05
M3 - Article
AN - SCOPUS:33749048245
SN - 1528-008X
VL - 6
SP - 65
EP - 76
JO - Journal of Quality Assurance in Hospitality and Tourism
JF - Journal of Quality Assurance in Hospitality and Tourism
IS - 1-2
ER -