Abstract
Importance-performance analysis (IPA) is a common analytical tool that has been used in a variety of applications. The method has been criticized for a number of reasons. Suggested alternative methods utilize the concept of derived importance (Oliver, 1997; Mount, 1997) and a quantitative interpretation of the traditionally visual results (Mount, 2000). This study illustrates how a method using both of the suggested alternatives is utilized to analyze employee satisfaction issues in a hotel.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 65-76 |
| Number of pages | 12 |
| Journal | Journal of Quality Assurance in Hospitality and Tourism |
| Volume | 6 |
| Issue number | 1-2 |
| DOIs | |
| State | Published - Oct 11 2005 |
All Science Journal Classification (ASJC) codes
- Tourism, Leisure and Hospitality Management
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