An empirical study for measuring operating room quality performance attributes

James A. Rodger, David J. Paper, Parag C. Pendharkar

Research output: Contribution to journalArticlepeer-review

2 Scopus citations


Rising health care costs and customer dissatisfaction with services has prompted many hospital administrators to begin scrutinizing their operations. The initial challenge for administrators is to identify the critical processes of the hospital. Since the main purpose of a hospital is to improve the health of its patients, one of its core processes involves the procedures of the operating room (OR). Focusing on OR processes should prove to be one important lever for improving the overall quality of hospital services.

Original languageEnglish (US)
Pages (from-to)131-156
Number of pages26
JournalJournal of High Technology Management Research
Issue number1
StatePublished - 1998

All Science Journal Classification (ASJC) codes

  • Computer Science Applications
  • Strategy and Management
  • Information Systems and Management
  • Marketing
  • Management of Technology and Innovation


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