An exploration of design cues for heuristic-based decision-making about information sharing

Joslenne Peña; Mary Beth Rosson; Jun Ge; Eunsun Jeong; S. Shyam Sundar; Jinyoung Kim; Andrew Gambino

doi:10.1007/978-3-319-78105-1_78

An exploration of design cues for heuristic-based decision-making about information sharing

Joslenne Peña, Mary Beth Rosson, Jun Ge, Eunsun Jeong, S. Shyam Sundar, Jinyoung Kim, Andrew Gambino

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

2 Scopus citations

Abstract

We report an exploratory study of web application interface cues that were designed to trigger cognitive heuristics thought to influence personal information disclosure. Building from prior work focused on identifying the presence and nature of such heuristics, we designed prototypes of simple web information applications that request personal information and inserted specific visual elements intended to evoke a heuristic. Using a combination of application walkthroughs (with think aloud comments) and retrospective interviews about what users’ experiences and reactions were, we investigated the possible impact of the interface cues and corresponding heuristics. Although we found little direct impact of the interface cues, users did share a variety of concerns and strategies related to their decision making. We discuss implications for the heuristics used in this study, as well as for the design of privacy-preserving interfaces.

Original language	English (US)
Title of host publication	Transforming Digital Worlds - 13th International Conference, iConference 2018, Proceedings
Editors	Gobinda Chowdhury, Julie McLeod, Val Gillet, Peter Willett
Publisher	Springer Verlag
Pages	677-683
Number of pages	7
ISBN (Print)	9783319781044
DOIs	https://doi.org/10.1007/978-3-319-78105-1_78
State	Published - 2018
Event	13th International Conference on Transforming Digital Worlds, iConference 2018 - Sheffield, United Kingdom Duration: Mar 25 2018 → Mar 28 2018

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	10766 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Other

Other	13th International Conference on Transforming Digital Worlds, iConference 2018
Country/Territory	United Kingdom
City	Sheffield
Period	3/25/18 → 3/28/18

All Science Journal Classification (ASJC) codes

Theoretical Computer Science
General Computer Science

Access to Document

10.1007/978-3-319-78105-1_78

Cite this

Peña, J., Rosson, M. B., Ge, J., Jeong, E., Sundar, S. S., Kim, J., & Gambino, A. (2018). An exploration of design cues for heuristic-based decision-making about information sharing. In G. Chowdhury, J. McLeod, V. Gillet, & P. Willett (Eds.), Transforming Digital Worlds - 13th International Conference, iConference 2018, Proceedings (pp. 677-683). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 10766 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-319-78105-1_78

Peña, Joslenne ; Rosson, Mary Beth ; Ge, Jun et al. / An exploration of design cues for heuristic-based decision-making about information sharing. Transforming Digital Worlds - 13th International Conference, iConference 2018, Proceedings. editor / Gobinda Chowdhury ; Julie McLeod ; Val Gillet ; Peter Willett. Springer Verlag, 2018. pp. 677-683 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

@inproceedings{c670ce65d7cd46a3b6e14532efbff61b,

title = "An exploration of design cues for heuristic-based decision-making about information sharing",

abstract = "We report an exploratory study of web application interface cues that were designed to trigger cognitive heuristics thought to influence personal information disclosure. Building from prior work focused on identifying the presence and nature of such heuristics, we designed prototypes of simple web information applications that request personal information and inserted specific visual elements intended to evoke a heuristic. Using a combination of application walkthroughs (with think aloud comments) and retrospective interviews about what users{\textquoteright} experiences and reactions were, we investigated the possible impact of the interface cues and corresponding heuristics. Although we found little direct impact of the interface cues, users did share a variety of concerns and strategies related to their decision making. We discuss implications for the heuristics used in this study, as well as for the design of privacy-preserving interfaces.",

author = "Joslenne Pe{\~n}a and Rosson, {Mary Beth} and Jun Ge and Eunsun Jeong and Sundar, {S. Shyam} and Jinyoung Kim and Andrew Gambino",

note = "Funding Information: This research was partially supported by the U. S. National Science Foundation via Standard Grant No. CNS1450500. Funding Information: Acknowledgements. This research was partially supported by the U. S. National Science Foundation via Standard Grant No. CNS1450500. Publisher Copyright: {\textcopyright} Springer International Publishing AG, part of Springer Nature 2018.; 13th International Conference on Transforming Digital Worlds, iConference 2018 ; Conference date: 25-03-2018 Through 28-03-2018",

year = "2018",

doi = "10.1007/978-3-319-78105-1_78",

language = "English (US)",

isbn = "9783319781044",

series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",

publisher = "Springer Verlag",

pages = "677--683",

editor = "Gobinda Chowdhury and Julie McLeod and Val Gillet and Peter Willett",

booktitle = "Transforming Digital Worlds - 13th International Conference, iConference 2018, Proceedings",

address = "Germany",

}

Peña, J, Rosson, MB, Ge, J, Jeong, E, Sundar, SS, Kim, J & Gambino, A 2018, An exploration of design cues for heuristic-based decision-making about information sharing. in G Chowdhury, J McLeod, V Gillet & P Willett (eds), Transforming Digital Worlds - 13th International Conference, iConference 2018, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 10766 LNCS, Springer Verlag, pp. 677-683, 13th International Conference on Transforming Digital Worlds, iConference 2018, Sheffield, United Kingdom, 3/25/18. https://doi.org/10.1007/978-3-319-78105-1_78

An exploration of design cues for heuristic-based decision-making about information sharing. / Peña, Joslenne; Rosson, Mary Beth; Ge, Jun et al.
Transforming Digital Worlds - 13th International Conference, iConference 2018, Proceedings. ed. / Gobinda Chowdhury; Julie McLeod; Val Gillet; Peter Willett. Springer Verlag, 2018. p. 677-683 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 10766 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

TY - GEN

T1 - An exploration of design cues for heuristic-based decision-making about information sharing

AU - Peña, Joslenne

AU - Rosson, Mary Beth

AU - Ge, Jun

AU - Jeong, Eunsun

AU - Sundar, S. Shyam

AU - Kim, Jinyoung

AU - Gambino, Andrew

N1 - Funding Information: This research was partially supported by the U. S. National Science Foundation via Standard Grant No. CNS1450500. Funding Information: Acknowledgements. This research was partially supported by the U. S. National Science Foundation via Standard Grant No. CNS1450500. Publisher Copyright: © Springer International Publishing AG, part of Springer Nature 2018.

PY - 2018

Y1 - 2018

N2 - We report an exploratory study of web application interface cues that were designed to trigger cognitive heuristics thought to influence personal information disclosure. Building from prior work focused on identifying the presence and nature of such heuristics, we designed prototypes of simple web information applications that request personal information and inserted specific visual elements intended to evoke a heuristic. Using a combination of application walkthroughs (with think aloud comments) and retrospective interviews about what users’ experiences and reactions were, we investigated the possible impact of the interface cues and corresponding heuristics. Although we found little direct impact of the interface cues, users did share a variety of concerns and strategies related to their decision making. We discuss implications for the heuristics used in this study, as well as for the design of privacy-preserving interfaces.

AB - We report an exploratory study of web application interface cues that were designed to trigger cognitive heuristics thought to influence personal information disclosure. Building from prior work focused on identifying the presence and nature of such heuristics, we designed prototypes of simple web information applications that request personal information and inserted specific visual elements intended to evoke a heuristic. Using a combination of application walkthroughs (with think aloud comments) and retrospective interviews about what users’ experiences and reactions were, we investigated the possible impact of the interface cues and corresponding heuristics. Although we found little direct impact of the interface cues, users did share a variety of concerns and strategies related to their decision making. We discuss implications for the heuristics used in this study, as well as for the design of privacy-preserving interfaces.

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DO - 10.1007/978-3-319-78105-1_78

M3 - Conference contribution

AN - SCOPUS:85044416190

SN - 9783319781044

T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

SP - 677

EP - 683

BT - Transforming Digital Worlds - 13th International Conference, iConference 2018, Proceedings

A2 - Chowdhury, Gobinda

A2 - McLeod, Julie

A2 - Gillet, Val

A2 - Willett, Peter

PB - Springer Verlag

T2 - 13th International Conference on Transforming Digital Worlds, iConference 2018

Y2 - 25 March 2018 through 28 March 2018

ER -

Peña J, Rosson MB, Ge J, Jeong E, Sundar SS, Kim J et al. An exploration of design cues for heuristic-based decision-making about information sharing. In Chowdhury G, McLeod J, Gillet V, Willett P, editors, Transforming Digital Worlds - 13th International Conference, iConference 2018, Proceedings. Springer Verlag. 2018. p. 677-683. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-319-78105-1_78

An exploration of design cues for heuristic-based decision-making about information sharing

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