An Exploratory Case Study of Enterprise Resource Planning Implementation

Girish H. Subramanian, Christopher S. Hoffer

Research output: Contribution to journalArticlepeer-review

30 Scopus citations


Enterprise Resource Planning (ERP) systems are a growing area of research in business information systems. The primary purpose of this research was to test the effect of ERP implementation on users. We used the implementation and performance stage model and studied issues related to adaptation, acceptance, and routinization stages. An exploratory case study was conducted to study these research issues. The case study consisted of a survey and interview of 25 employees at one organization. The results provide data analysis findings from the survey and qualitative findings from the interview. The findings of the case study point to a positive user climate during transition to SAP, increased user productivity, and improved job understanding through the use of SAP software.

Original languageEnglish (US)
Pages (from-to)23-38
Number of pages16
JournalInternational Journal of Enterprise Information Systems (IJEIS)
Issue number1
StatePublished - Jan 2005

All Science Journal Classification (ASJC) codes

  • Management Information Systems
  • Computer Science Applications
  • Information Systems and Management


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