An exploratory study of RFID adoption in the retail sector

Mithu Bhattacharya, Chao Hsien Chu, Jack Hayya, Tracy Mullen

Research output: Contribution to journalArticlepeer-review

31 Scopus citations


We use a search procedure called content analysis to determine the benefits of RFID in the retail sector. Content analysis classifies textual material, such as academic articles, and reduces them to manageable data. We find that the key RFID retailer benefits are better management of inventory, improved security, better operational efficiency, and reduced cost. We also find the key RFID business processes to deal with, for example, tracking and tracing. Through hypothesis testing and correlations, we discover strong relationships between retailer benefits and RFID business processes, and that better management of inventory is a reason why RFID is being used by retailers.

Original languageEnglish (US)
Pages (from-to)80-89
Number of pages10
JournalOperations Management Research
Issue number1
StatePublished - Mar 2010

All Science Journal Classification (ASJC) codes

  • Strategy and Management
  • Management Science and Operations Research
  • Industrial and Manufacturing Engineering
  • Management of Technology and Innovation


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