TY - JOUR
T1 - An Exploratory Study Of The Contextual Factors That Influence Success Of Ict Projects In Developing Nations
T2 - A Case Study Of A Telecommunications Company In Ghana
AU - Atsu, Millicent Yawa
AU - Andoh-Baidoo, Francis Kofi
AU - Osatuyi, Babajide
AU - Amoako-Gyampah, Kwasi
N1 - Publisher Copyright:
© 1970, © 1970 Elsevier Ltd.
PY - 2010/7/1
Y1 - 2010/7/1
N2 - Organizations use various information and communication technologies (ICTs) to support business operations. In the developing world, ICT has promise for socio-economic development of the people. Successful project implementation is necessary in order to obtain the needed benefits from ICT endeavors. Factors that contribute to the successful implementation of ICT projects are well known. However, the implementation of ICT projects in developing countries is a more recent phenomenon that has not been well researched. In this paper we use a case study of ICT project implementation within one company in Ghana to highlight factors that underlie the implementation of ICT projects and how these factors collectively impact project success. The study shows that some of the factors identified as important in developed nations were relevant in the developing nation environment. However, the relative ranking of the importance of the factors was different between developed and developing nations. The study also identified additional factors that were relevant in the developing nation context. Our study is informed by the diffusion innovation theory, Hofstede’s cultural theory and DeLone and McLean’s IS success model. We present a framework that ties the ICT project success factors together and can serve as a guideline in ICT implementations in similar environments.
AB - Organizations use various information and communication technologies (ICTs) to support business operations. In the developing world, ICT has promise for socio-economic development of the people. Successful project implementation is necessary in order to obtain the needed benefits from ICT endeavors. Factors that contribute to the successful implementation of ICT projects are well known. However, the implementation of ICT projects in developing countries is a more recent phenomenon that has not been well researched. In this paper we use a case study of ICT project implementation within one company in Ghana to highlight factors that underlie the implementation of ICT projects and how these factors collectively impact project success. The study shows that some of the factors identified as important in developed nations were relevant in the developing nation environment. However, the relative ranking of the importance of the factors was different between developed and developing nations. The study also identified additional factors that were relevant in the developing nation context. Our study is informed by the diffusion innovation theory, Hofstede’s cultural theory and DeLone and McLean’s IS success model. We present a framework that ties the ICT project success factors together and can serve as a guideline in ICT implementations in similar environments.
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U2 - 10.1080/15228053.2010.10856189
DO - 10.1080/15228053.2010.10856189
M3 - Article
AN - SCOPUS:84867655208
SN - 1522-8053
VL - 12
SP - 56
EP - 81
JO - Journal of Information Technology Case and Application Research
JF - Journal of Information Technology Case and Application Research
IS - 3
ER -