Analyzing hate speech toward players from the MENA in League of Legends

Sercan Şengün; Jung Soongyo; Bernard J. Jansen; Joni Salminen; Peter Mawhorter

doi:10.1145/3290607.3312924

Analyzing hate speech toward players from the MENA in League of Legends

Sercan Şengün, Jung Soongyo, Bernard J. Jansen, Joni Salminen, Peter Mawhorter

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

7 Scopus citations

Abstract

We analyze hate speech toward the MENA players as a form of toxic behavior in League of Legends in-game and forum chats. We find that this kind of toxicity: (1) is initiated by one or two players; (2) sparks from criticizing the skills of team members; (3) can be elevated by frustration with game elements and hardware; and (4) can turn into personal clashes. There is also non-toxic use of abusive language, which stresses the importance of context-aware analysis (i.e., interpreting. what is actually toxic). Finally, we find evidence that the type of toxicity varies by server location, advising gaming companies to consider the location of players when setting up policies to mitigate hate speech.

Original language	English (US)
Title of host publication	CHI EA 2019 - Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems
Publisher	Association for Computing Machinery
ISBN (Electronic)	9781450359719
DOIs	https://doi.org/10.1145/3290607.3312924
State	Published - May 2 2019
Event	2019 CHI Conference on Human Factors in Computing Systems, CHI EA 2019 - Glasgow, United Kingdom Duration: May 4 2019 → May 9 2019

Publication series

Name	Conference on Human Factors in Computing Systems - Proceedings

Conference

Conference	2019 CHI Conference on Human Factors in Computing Systems, CHI EA 2019
Country/Territory	United Kingdom
City	Glasgow
Period	5/4/19 → 5/9/19

All Science Journal Classification (ASJC) codes

Software
Human-Computer Interaction
Computer Graphics and Computer-Aided Design

Access to Document

10.1145/3290607.3312924

Cite this

Şengün, S., Soongyo, J., Jansen, B. J., Salminen, J., & Mawhorter, P. (2019). Analyzing hate speech toward players from the MENA in League of Legends. In CHI EA 2019 - Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems Article 3312924 (Conference on Human Factors in Computing Systems - Proceedings). Association for Computing Machinery. https://doi.org/10.1145/3290607.3312924

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title = "Analyzing hate speech toward players from the MENA in League of Legends",

abstract = "We analyze hate speech toward the MENA players as a form of toxic behavior in League of Legends in-game and forum chats. We find that this kind of toxicity: (1) is initiated by one or two players; (2) sparks from criticizing the skills of team members; (3) can be elevated by frustration with game elements and hardware; and (4) can turn into personal clashes. There is also non-toxic use of abusive language, which stresses the importance of context-aware analysis (i.e., interpreting. what is actually toxic). Finally, we find evidence that the type of toxicity varies by server location, advising gaming companies to consider the location of players when setting up policies to mitigate hate speech.",

author = "Sercan {\c S}eng{\"u}n and Jung Soongyo and Jansen, {Bernard J.} and Joni Salminen and Peter Mawhorter",

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doi = "10.1145/3290607.3312924",

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Şengün, S, Soongyo, J, Jansen, BJ, Salminen, J & Mawhorter, P 2019, Analyzing hate speech toward players from the MENA in League of Legends. in CHI EA 2019 - Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems., 3312924, Conference on Human Factors in Computing Systems - Proceedings, Association for Computing Machinery, 2019 CHI Conference on Human Factors in Computing Systems, CHI EA 2019, Glasgow, United Kingdom, 5/4/19. https://doi.org/10.1145/3290607.3312924

Analyzing hate speech toward players from the MENA in League of Legends. / Şengün, Sercan; Soongyo, Jung; Jansen, Bernard J. et al.
CHI EA 2019 - Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, 2019. 3312924 (Conference on Human Factors in Computing Systems - Proceedings).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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Şengün S, Soongyo J, Jansen BJ, Salminen J, Mawhorter P. Analyzing hate speech toward players from the MENA in League of Legends. In CHI EA 2019 - Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery. 2019. 3312924. (Conference on Human Factors in Computing Systems - Proceedings). doi: 10.1145/3290607.3312924

Analyzing hate speech toward players from the MENA in League of Legends

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