TY - JOUR
T1 - Anthropomorphism of computers
T2 - Is it mindful or mindless?
AU - Kim, Youjeong
AU - Sundar, S. Shyam
N1 - Funding Information:
This research was supported by the Korea Science and Engineering Foundation under the WCU (World Class University) program funded by the Ministry of Education, Science and Technology, S. Korea (Grant No. R31-2008-000-10062-0) and awarded to the Department of Interaction Science in Sungkyunkwan University, Seoul. The first author was a research associate and the second author is a WCU Professor at Sungkyunkwan University.
PY - 2012/1
Y1 - 2012/1
N2 - In analyzing the human tendency to treat computers as social actors (CASA), researchers tend to rule out the anthropomorphism explanation because anthropomorphism is understood to be "a sincere, conscious belief" that computers are human and/or deserving of human attributions. But, does anthropomorphism have to be necessarily mindful? Could it not also be a mindless tendency, especially given that most of us have somewhat long associations with our computers and have built human-like bonds with them? We examined these questions empirically by investigating whether the user tendency to treat computers as human beings is conscious (mindful) or non-conscious (mindless). We manipulated two variables (presence/absence of human-like agent and the low/high interactivity) on a health website and experimentally investigated whether they serve as anthropomorphic cues to trigger mindful attributions of human-ness to the website or mindless evaluations of the site in human terms. We found evidence for mindless anthropomorphism, with implications for user judgments of credibility of information on the site.
AB - In analyzing the human tendency to treat computers as social actors (CASA), researchers tend to rule out the anthropomorphism explanation because anthropomorphism is understood to be "a sincere, conscious belief" that computers are human and/or deserving of human attributions. But, does anthropomorphism have to be necessarily mindful? Could it not also be a mindless tendency, especially given that most of us have somewhat long associations with our computers and have built human-like bonds with them? We examined these questions empirically by investigating whether the user tendency to treat computers as human beings is conscious (mindful) or non-conscious (mindless). We manipulated two variables (presence/absence of human-like agent and the low/high interactivity) on a health website and experimentally investigated whether they serve as anthropomorphic cues to trigger mindful attributions of human-ness to the website or mindless evaluations of the site in human terms. We found evidence for mindless anthropomorphism, with implications for user judgments of credibility of information on the site.
UR - http://www.scopus.com/inward/record.url?scp=80255133199&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=80255133199&partnerID=8YFLogxK
U2 - 10.1016/j.chb.2011.09.006
DO - 10.1016/j.chb.2011.09.006
M3 - Article
AN - SCOPUS:80255133199
SN - 0747-5632
VL - 28
SP - 241
EP - 250
JO - Computers in Human Behavior
JF - Computers in Human Behavior
IS - 1
ER -