Are healthcare quality "report cards" reaching consumers? Awareness in the chronically III population

Dennis P. Scanlon, Yunfeng Shi, Neeraj Bhandari, Jon B. Christianson

Research output: Contribution to journalArticlepeer-review

13 Scopus citations


Background: Significant investments have been made to provide comparative healthcare quality information (CQI) to the public, but whether these efforts are increasing awareness of CQI is unknown. Objectives: To provide regional estimates of change in awareness of CQI among the chronically ill population residing in 14 geographic regions of the United States between 2008 and 2012. Additionally, to examine its correlation with the changes in the availability of quality reports. Study Design: Data from 2 waves (2008 and 2012) of a random-digit dial survey of 11,896 adults with chronic illness. Methods: Regression-adjusted change in the percentage of respondents aware of physician and hospital CQI, and Pearson correlations between regional change in awareness of CQI and regional change in availability of quality reports. Results: While the number of reports on both hospital quality and physician quality increased between 2008 and 2012, there was significant change in awareness of only physician CQI (12.8% to 16.2%, regression-adjusted change of 3.7 percentage points; P <.05). No significant correlation was found between the change in awareness of CQI and the change in availability of hospital quality reports or physician quality reports. Conclusions: Awareness of physician CQI among the chronically ill increased modestly between 2008 and 2012, but no significant increase in awareness of hospital quality was observed. As efforts to report CQI accelerate, more attention to approaches to dissemination may be warranted in order to increase awareness in the chronically ill population.

Original languageEnglish (US)
Pages (from-to)236-244
Number of pages9
JournalAmerican Journal of Managed Care
Issue number3
StatePublished - Mar 1 2015

All Science Journal Classification (ASJC) codes

  • Health Policy


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