TY - GEN
T1 - Are Learners Satisfied with Their MOOC Experiences? Assessing and Improving Online Learners' Interactions
AU - Wang, Jiaqi
AU - Shen, Hua
AU - Chen, Chacha
AU - Ritter, Frank
N1 - Publisher Copyright:
© 2021 ACM.
PY - 2021/5/8
Y1 - 2021/5/8
N2 - With the prevalence of the COVID-19 pandemic, most students study remotely online, which can unleash the benefits of massive open online course (MOOC) platforms. MOOC platforms offer various advantages over traditional education. Still, it is inevitable that there still remain significant challenges that hamper the development and popularity of MOOCs. Interactions and collaborated learning remain as vital weaknesses. In this paper, we are interested in improving MOOC interactions by investigating learners' experience with current popular MOOC platforms starting with a survey. We also conducted a task analysis on three popular MOOC platforms, Coursera, LinkedIn Learning, and Canvas, to analyze whether and how they include key interaction functions. We found that learner-instructor and teamwork interaction affect users' experience most. Based on our findings, we propose a set of comprehensive guidelines, called IN-MOOC, to facilitate interpersonal interactions on MOOC platforms. In summary, IN-MOOC provides comprehensive and hierarchical guidelines to improve users' experience via enhancing interpersonal interaction on MOOC platforms.
AB - With the prevalence of the COVID-19 pandemic, most students study remotely online, which can unleash the benefits of massive open online course (MOOC) platforms. MOOC platforms offer various advantages over traditional education. Still, it is inevitable that there still remain significant challenges that hamper the development and popularity of MOOCs. Interactions and collaborated learning remain as vital weaknesses. In this paper, we are interested in improving MOOC interactions by investigating learners' experience with current popular MOOC platforms starting with a survey. We also conducted a task analysis on three popular MOOC platforms, Coursera, LinkedIn Learning, and Canvas, to analyze whether and how they include key interaction functions. We found that learner-instructor and teamwork interaction affect users' experience most. Based on our findings, we propose a set of comprehensive guidelines, called IN-MOOC, to facilitate interpersonal interactions on MOOC platforms. In summary, IN-MOOC provides comprehensive and hierarchical guidelines to improve users' experience via enhancing interpersonal interaction on MOOC platforms.
UR - http://www.scopus.com/inward/record.url?scp=85114891711&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85114891711&partnerID=8YFLogxK
U2 - 10.1145/3429360.3468223
DO - 10.1145/3429360.3468223
M3 - Conference contribution
AN - SCOPUS:85114891711
T3 - 5th Asian CHI Symposium 2021
SP - 215
EP - 220
BT - 5th Asian CHI Symposium 2021
A2 - Tedjasaputra, Josh B.
A2 - Samson, Briane Paul V.
A2 - Ghazali, Masitah
A2 - Sari, Eunice
A2 - Sari, Eunice
A2 - Sarcar, Sayan
A2 - Gamage, Dilrukshi
A2 - Kurniawan, Yohannes
PB - Association for Computing Machinery, Inc
T2 - 5th Asian CHI Symposium 2021
Y2 - 7 May 2021 through 8 May 2021
ER -