TY - JOUR
T1 - Ask a penn state librarian, live
T2 - Virtual reference service at penn state
AU - Ware, Susan A.
AU - Fennewald, Joseph
AU - Moyo, Lesley M.
AU - Probst, Laura K.
PY - 2003/11/20
Y1 - 2003/11/20
N2 - After a 22-week pilot study, Penn State launched a university-wide real-time virtual reference service in Fall 2002. The Penn State Virtual Reference Service (VRS) features chat, co-browsing, and authentication into licensed databases. VRS serves students, faculty, and staff at 21 residential and commuter campuses statewide, as well as students enrolled in World Campus distance learning courses. This paper presents an analysis of the users, questions, exit surveys, and a VRS librarian survey.
AB - After a 22-week pilot study, Penn State launched a university-wide real-time virtual reference service in Fall 2002. The Penn State Virtual Reference Service (VRS) features chat, co-browsing, and authentication into licensed databases. VRS serves students, faculty, and staff at 21 residential and commuter campuses statewide, as well as students enrolled in World Campus distance learning courses. This paper presents an analysis of the users, questions, exit surveys, and a VRS librarian survey.
UR - http://www.scopus.com/inward/record.url?scp=85010575502&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85010575502&partnerID=8YFLogxK
U2 - 10.1300/J120v38n79_19
DO - 10.1300/J120v38n79_19
M3 - Article
AN - SCOPUS:85010575502
SN - 0276-3877
VL - 38
SP - 281
EP - 295
JO - Reference Librarian
JF - Reference Librarian
IS - 79-80
ER -