Ask a penn state librarian, live: Virtual reference service at penn state

Susan A. Ware; Joseph Fennewald; Lesley M. Moyo; Laura K. Probst

doi:10.1300/J120v38n79_19

Ask a penn state librarian, live: Virtual reference service at penn state

Susan A. Ware
, Joseph Fennewald
, Lesley M. Moyo
, Laura K. Probst

Research output: Contribution to journal › Article › peer-review

8 Scopus citations

Abstract

After a 22-week pilot study, Penn State launched a university-wide real-time virtual reference service in Fall 2002. The Penn State Virtual Reference Service (VRS) features chat, co-browsing, and authentication into licensed databases. VRS serves students, faculty, and staff at 21 residential and commuter campuses statewide, as well as students enrolled in World Campus distance learning courses. This paper presents an analysis of the users, questions, exit surveys, and a VRS librarian survey.

Original language	English (US)
Pages (from-to)	281-295
Number of pages	15
Journal	Reference Librarian
Volume	38
Issue number	79-80
DOIs	https://doi.org/10.1300/J120v38n79_19
State	Published - Nov 20 2003

All Science Journal Classification (ASJC) codes

Library and Information Sciences

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10.1300/J120v38n79_19

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abstract = "After a 22-week pilot study, Penn State launched a university-wide real-time virtual reference service in Fall 2002. The Penn State Virtual Reference Service (VRS) features chat, co-browsing, and authentication into licensed databases. VRS serves students, faculty, and staff at 21 residential and commuter campuses statewide, as well as students enrolled in World Campus distance learning courses. This paper presents an analysis of the users, questions, exit surveys, and a VRS librarian survey.",

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ER -

Ask a penn state librarian, live: Virtual reference service at penn state

Abstract

All Science Journal Classification (ASJC) codes

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