Astudy of hotel service recovery strategy

Research output: Chapter in Book/Report/Conference proceeding › Chapter

Original language	English (US)
Title of host publication	Tourist Satisfaction and Complaining Behavior
Publisher	Nova Science Publishers, Inc.
Pages	205-216
Number of pages	12
ISBN (Print)	9781604560022
State	Published - Jan 2008

All Science Journal Classification (ASJC) codes

@inbook{3989344a39bd404dbfc6faab5d76babf,

title = "Astudy of hotel service recovery strategy",

author = "O'Neill, {John W.} and Mattila, {Anna S.}",

year = "2008",

month = jan,

language = "English (US)",

isbn = "9781604560022",

pages = "205--216",

booktitle = "Tourist Satisfaction and Complaining Behavior",

publisher = "Nova Science Publishers, Inc.",

}

TY - CHAP

T1 - Astudy of hotel service recovery strategy

AU - O'Neill, John W.

AU - Mattila, Anna S.

PY - 2008/1

Y1 - 2008/1

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M3 - Chapter

AN - SCOPUS:84895276154

SN - 9781604560022

SP - 205

EP - 216

BT - Tourist Satisfaction and Complaining Behavior

PB - Nova Science Publishers, Inc.

ER -