Beauty revisited: The impact of attractiveness, ability, and personality in the assessment of employment suitability

Michael J. Tews, Jr., Kathryn Stafford, Jinfei Zhu

Research output: Contribution to journalArticlepeer-review

75 Scopus citations

Abstract

This study examined the relative weight that hiring managers place on applicants' attractiveness, general mental ability (GMA), and the Big Five personality dimensions in assessing employment suitability for high and low customer contact positions. A sample of 130 managers from 43 hotel properties in the United States and Canada evaluated applicant profiles that varied on these dimensions. The policy capturing results demonstrated that attractiveness does impact employment suitability ratings across positions. However, attractiveness is valued less than GMA and conscientiousness. The attractiveness weight was greater in the evaluation of high customer contact positions, suggesting that attractiveness may be perceived as more job-relevant for positions where employees interact extensively with people outside the organization. These findings are discussed along with implications for practice and future research attention.

Original languageEnglish (US)
Pages (from-to)92-100
Number of pages9
JournalInternational Journal of Selection and Assessment
Volume17
Issue number1
DOIs
StatePublished - Mar 2009

All Science Journal Classification (ASJC) codes

  • Management of Technology and Innovation
  • Strategy and Management
  • Psychology(all)
  • Applied Psychology
  • Business, Management and Accounting(all)

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