"Because Some Sighted People, They Don't Know What the Heck You're Talking About:" A Study of Blind TikTokers' Infrastructuring Work to Build Independence

  • Yao Lyu
  • , John M. Carroll

Research output: Contribution to journalArticlepeer-review

10 Scopus citations

Abstract

There has been extensive research on the experiences of individuals with visual impairments on text- and image-based social media platforms, such as Facebook and Twitter. However, little is known about the experiences of visually impaired users on short-video platforms like TikTok. To bridge this gap, we conducted an interview study with 30 BlindTokers (the nickname of blind TikTokers). Our study aimed to explore the various activities of BlindTokers on TikTok, including everyday entertainment, professional development, and community engagement. The widespread usage of TikTok among participants demonstrated that they considered TikTok and its associated experiences as the infrastructure for their activities. Additionally, participants reported experiencing breakdowns in this infrastructure due to accessibility issues. They had to carry out infrastructuring work to resolve the breakdowns. Blind users' various practices on TikTok also foregrounded their perceptions of independence. We then discussed blind users' nuanced understanding of the TikTok-mediated independence; we also critically examined BlindTokers' infrastructuring work for such independence.

Original languageEnglish (US)
Article number20
JournalProceedings of the ACM on Human-Computer Interaction
Volume8
Issue numberCSCW1
DOIs
StatePublished - Apr 23 2024

All Science Journal Classification (ASJC) codes

  • Social Sciences (miscellaneous)
  • Human-Computer Interaction
  • Computer Networks and Communications

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