BubbleCam: Engaging Privacy in Remote Sighted Assistance

Jingyi Xie, Rui Yu, He Zhang, Sooyeon Lee, Syed Masum Billah, John Carroll

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Remote sighted assistance (RSA) offers prosthetic support to people with visual impairments (PVI) through image- or video-based conversations with remote sighted assistants. While useful, RSA services introduce privacy concerns, as PVI may reveal private visual content inadvertently. Solutions have emerged to address these concerns on image-based asynchronous RSA, but exploration into solutions for video-based synchronous RSA remains limited. In this study, we developed BubbleCam, a high-fidelity prototype allowing PVI to conceal objects beyond a certain distance during RSA, granting them privacy control. Through an exploratory field study with 24 participants, we found that 22 appreciated the privacy enhancements offered by BubbleCam. The users gained autonomy, reducing embarrassment by concealing private items, messy areas, or bystanders, while assistants could avoid irrelevant content. Importantly, BubbleCam maintained RSA's primary function without compromising privacy. Our study highlighted a cooperative approach to privacy preservation, transitioning the traditionally individual task of maintaining privacy into an interactive, engaging privacy preserving experience.

Original languageEnglish (US)
Title of host publicationCHI 2024 - Proceedings of the 2024 CHI Conference on Human Factors in Computing Sytems
PublisherAssociation for Computing Machinery
ISBN (Electronic)9798400703300
DOIs
StatePublished - May 11 2024
Event2024 CHI Conference on Human Factors in Computing Sytems, CHI 2024 - Hybrid, Honolulu, United States
Duration: May 11 2024May 16 2024

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Conference

Conference2024 CHI Conference on Human Factors in Computing Sytems, CHI 2024
Country/TerritoryUnited States
CityHybrid, Honolulu
Period5/11/245/16/24

All Science Journal Classification (ASJC) codes

  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design
  • Software

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