Building a better workplace for teen volunteers through inclusive behaviors

Richard D. Waters, Denise Sevick Bortree

Research output: Contribution to journalArticlepeer-review

18 Scopus citations


Facing a decline in the number of hours donated to nonprofit organizations, volunteer coordinators must strive to determine the most effective strategies for retaining volunteers. Relationship management theory provides a framework to gauge the well-being of an organization’s relationship with its stakeholders. Through surveys administered to 317 teenage volunteers at three library systems, this study found that of four factors-trust, commitment, satisfaction, and control mutuality-trust had the strongest ability to predict intent to continue volunteering. Further analysis revealed that trust could be enhanced by including teenagers in work groups throughout the organization, seeking their input on organizational decisions, and ensuring they receive formal and informal organizational communications.

Original languageEnglish (US)
Pages (from-to)337-355
Number of pages19
JournalNonprofit Management and Leadership
Issue number3
StatePublished - Mar 2010

All Science Journal Classification (ASJC) codes

  • Strategy and Management


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