Change Process and Models

A model for change is a simplified representation of the general steps in initiating and carrying out a change process. This chapter reviews numerous models to guide the change process. It shares change models that rely primarily on a normative, reeducative, and innovative approach to behavioral change. They are the traditional action research model, appreciative inquiry, and an evolving view of the action research model. The chapter reviews a new change model, Organization Development (OD) Effectiveness Model, that reflects the most current research around change agent competencies. The model is a change framework that drives what OD consultants do. This framework becomes a philosophical foundation that comes alive only with personal and creative application, since we (as OD consultant) are the instruments of change. The new model's approach is threefold: building on well-rounded wisdom, incorporating constructive feedback, and learning from other disciplines, particularly innovation diffusion research.