ChatGPT as the Ultimate Travel Buddy or Research Assistant: A Study on Perceived Attitudes and Usability

Gabriela Flores-Cruz, Sean D. Hinkle, Nelson A. Roque, Mustapha Mouloua

Research output: Contribution to journalConference articlepeer-review

Abstract

The purpose of this study was to investigate participants’ perceived attitudes and usability with OpenAI’s ChatGPT AI chatbot. Participants were asked to watch screen recorded videos of a researcher exploring the AI’s ability to create a quantum mechanics experiment and to plan a trip to New York City. Thirty percent of participants had previously used the AI before the study. Attitudes towards the AI were in the middle of the scale, and prior use did not affect these attitudes. Additionally, ratings on usability were higher for planning a trip compared to creating an experiment, but no differences were found depending on prior use. Future research should examine attitudes and usability when participants interact with the AI chatbot directly in different scenarios. The study also emphasizes the need to examine the potential effects of AI on user experience, and safety, given the prevalence of ChatGPT in the general population.

Original languageEnglish (US)
Pages (from-to)459-464
Number of pages6
JournalProceedings of the Human Factors and Ergonomics Society
Volume67
Issue number1
DOIs
StatePublished - 2023
Event67th International Annual Meeting of the Human Factors and Ergonomics Society, HFES 2023 - Columbia, United States
Duration: Oct 23 2023Oct 27 2023

All Science Journal Classification (ASJC) codes

  • Human Factors and Ergonomics

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