TY - JOUR
T1 - Client satisfaction with HIV counseling services
T2 - A cross-sectional study from South India
AU - Papanna, Mohan K.
AU - Kumar, Pawan
AU - Shetty, Avinash
AU - Kamath, Asha
AU - Bhaskaran, Unnikrishnan
AU - Saddichha, Sahoo
PY - 2013/5
Y1 - 2013/5
N2 - Background: Client satisfaction is a good predictor of performance of health programs. Hence, clients' perception and satisfaction studies provide insight to improve the program. Purpose: To assess clients' perception and satisfaction with Integrated Counselling and Testing Centres (ICTCs) for HIV in an operational setting. Methods: A total of 191 client exit interviews from 12 ICTCs. The clients were stratified into general and antenatal clients. A systematic random sampling was done at high client load centers. Results: Cumulative client satisfaction was found to be 60% (±24%). Most of the clients (76%) agreed that counseling cleared doubts about HIV and found counseling beneficial (71%). Only 32% of the clients could recall issues discussed during the sessions. However, 92.5% were satisfied with ICTC facilities. Conclusions: Poor perception and low satisfaction with ICTCs needs to be addressed as this could have a direct bearing on the program.
AB - Background: Client satisfaction is a good predictor of performance of health programs. Hence, clients' perception and satisfaction studies provide insight to improve the program. Purpose: To assess clients' perception and satisfaction with Integrated Counselling and Testing Centres (ICTCs) for HIV in an operational setting. Methods: A total of 191 client exit interviews from 12 ICTCs. The clients were stratified into general and antenatal clients. A systematic random sampling was done at high client load centers. Results: Cumulative client satisfaction was found to be 60% (±24%). Most of the clients (76%) agreed that counseling cleared doubts about HIV and found counseling beneficial (71%). Only 32% of the clients could recall issues discussed during the sessions. However, 92.5% were satisfied with ICTC facilities. Conclusions: Poor perception and low satisfaction with ICTCs needs to be addressed as this could have a direct bearing on the program.
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U2 - 10.1177/1545109712444754
DO - 10.1177/1545109712444754
M3 - Article
C2 - 22588314
AN - SCOPUS:84878082848
SN - 2325-9574
VL - 12
SP - 169
EP - 172
JO - Journal of the International Association of Providers of AIDS Care
JF - Journal of the International Association of Providers of AIDS Care
IS - 3
ER -
