Collaborative Critical Incident Development

Dennis C. Neale, Daniel R. Dunlap, Philip Isenhour, John M. Carroll

Research output: Contribution to conferencePaperpeer-review

12 Scopus citations


We have been using critical incidents to research the design and evaluation of computer-mediated collaborative and communication technologies for use in K-12 education. A variety of methods have generated a number of critical incidents identified during classroom evaluations. To enhance our analysis and understanding of these incidents, we developed a Web-based forum called the collaborative critical incident tool (CCIT). Users (teachers) and researchers collaboratively post, rate incident criticality, and elaborate on critical incidents through sustained dialog, contributing to the understanding of underlying conditions, causes, and implications. In this paper we describe the tool and its impact on evaluation.


OtherProceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium'
Country/TerritoryUnited States
CitySan Diego, CA

All Science Journal Classification (ASJC) codes

  • Human Factors and Ergonomics


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