Collaborative Critical Incident Development

Dennis C. Neale; Daniel R. Dunlap; Philip Isenhour; John M. Carroll

doi:10.1177/154193120004403714

Collaborative Critical Incident Development

Dennis C. Neale
, Daniel R. Dunlap
, Philip Isenhour
, John M. Carroll

College of Information Sciences and Technology

Research output: Contribution to conference › Paper › peer-review

12 Scopus citations

Abstract

We have been using critical incidents to research the design and evaluation of computer-mediated collaborative and communication technologies for use in K-12 education. A variety of methods have generated a number of critical incidents identified during classroom evaluations. To enhance our analysis and understanding of these incidents, we developed a Web-based forum called the collaborative critical incident tool (CCIT). Users (teachers) and researchers collaboratively post, rate incident criticality, and elaborate on critical incidents through sustained dialog, contributing to the understanding of underlying conditions, causes, and implications. In this paper we describe the tool and its impact on evaluation.

Original language	English (US)
Pages	598-601
Number of pages	4
DOIs	https://doi.org/10.1177/154193120004403714
State	Published - 2000
Event	Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium' - San Diego, CA, United States Duration: Jul 29 2000 → Aug 4 2000

Other

Other	Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium'
Country/Territory	United States
City	San Diego, CA
Period	7/29/00 → 8/4/00

All Science Journal Classification (ASJC) codes

Human Factors and Ergonomics

Access to Document

10.1177/154193120004403714

Cite this

Neale, D. C., Dunlap, D. R., Isenhour, P., & Carroll, J. M. (2000). Collaborative Critical Incident Development. 598-601. Paper presented at Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium', San Diego, CA, United States. https://doi.org/10.1177/154193120004403714

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title = "Collaborative Critical Incident Development",

abstract = "We have been using critical incidents to research the design and evaluation of computer-mediated collaborative and communication technologies for use in K-12 education. A variety of methods have generated a number of critical incidents identified during classroom evaluations. To enhance our analysis and understanding of these incidents, we developed a Web-based forum called the collaborative critical incident tool (CCIT). Users (teachers) and researchers collaboratively post, rate incident criticality, and elaborate on critical incidents through sustained dialog, contributing to the understanding of underlying conditions, causes, and implications. In this paper we describe the tool and its impact on evaluation.",

author = "Neale, \{Dennis C.\} and Dunlap, \{Daniel R.\} and Philip Isenhour and Carroll, \{John M.\}",

note = "Copyright: Copyright 2020 Elsevier B.V., All rights reserved.; Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium' ; Conference date: 29-07-2000 Through 04-08-2000",

year = "2000",

doi = "10.1177/154193120004403714",

language = "English (US)",

pages = "598--601",

}

Neale, DC, Dunlap, DR, Isenhour, P & Carroll, JM 2000, 'Collaborative Critical Incident Development', Paper presented at Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium', San Diego, CA, United States, 7/29/00 - 8/4/00 pp. 598-601. https://doi.org/10.1177/154193120004403714

Collaborative Critical Incident Development. / Neale, Dennis C.; Dunlap, Daniel R.; Isenhour, Philip et al.
2000. 598-601 Paper presented at Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium', San Diego, CA, United States.

Research output: Contribution to conference › Paper › peer-review

TY - CONF

T1 - Collaborative Critical Incident Development

AU - Neale, Dennis C.

AU - Dunlap, Daniel R.

AU - Isenhour, Philip

AU - Carroll, John M.

PY - 2000

Y1 - 2000

N2 - We have been using critical incidents to research the design and evaluation of computer-mediated collaborative and communication technologies for use in K-12 education. A variety of methods have generated a number of critical incidents identified during classroom evaluations. To enhance our analysis and understanding of these incidents, we developed a Web-based forum called the collaborative critical incident tool (CCIT). Users (teachers) and researchers collaboratively post, rate incident criticality, and elaborate on critical incidents through sustained dialog, contributing to the understanding of underlying conditions, causes, and implications. In this paper we describe the tool and its impact on evaluation.

AB - We have been using critical incidents to research the design and evaluation of computer-mediated collaborative and communication technologies for use in K-12 education. A variety of methods have generated a number of critical incidents identified during classroom evaluations. To enhance our analysis and understanding of these incidents, we developed a Web-based forum called the collaborative critical incident tool (CCIT). Users (teachers) and researchers collaboratively post, rate incident criticality, and elaborate on critical incidents through sustained dialog, contributing to the understanding of underlying conditions, causes, and implications. In this paper we describe the tool and its impact on evaluation.

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T2 - Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium'

Y2 - 29 July 2000 through 4 August 2000

ER -

Neale DC, Dunlap DR, Isenhour P, Carroll JM. Collaborative Critical Incident Development. 2000. Paper presented at Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium', San Diego, CA, United States. doi: 10.1177/154193120004403714

Collaborative Critical Incident Development

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