Community Begins Where Moderation Ends

Yubo Kou, Renkai Ma, Zinan Zhang, Yingfan Zhou, Xinning Gui

Research output: Chapter in Book/Report/Conference proceedingConference contribution

4 Scopus citations

Abstract

Moderation systems of online games often follow a retributive model inspired by real-world criminal justice, expecting that punishments can help users to reform behavior. However, decades of criminological research show that punishments alone do not work and call for a rehabilitative approach, such as community-based rehabilitation (CBR), to help offenders transform their minds and behavioral patterns. Motivated by this call, we explore how moderated users view punishments in a community context and how other community members respond in League of Legends (LoL), one of the largest online games. Specifically, we focus on how peer support is sought and provided on the/r/LeagueOfLegends subreddit, the largest LoL-related online community. Our content analysis of player discussions characterized the communication between moderated users and peers as informative, constructive, and reflexive. We highlight the importance of involving community in moderation systems and discuss implications for designing CBR mechanisms that could enhance moderation systems.

Original languageEnglish (US)
Title of host publicationCHI 2024 - Proceedings of the 2024 CHI Conference on Human Factors in Computing Sytems
PublisherAssociation for Computing Machinery
ISBN (Electronic)9798400703300
DOIs
StatePublished - May 11 2024
Event2024 CHI Conference on Human Factors in Computing Sytems, CHI 2024 - Hybrid, Honolulu, United States
Duration: May 11 2024May 16 2024

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Conference

Conference2024 CHI Conference on Human Factors in Computing Sytems, CHI 2024
Country/TerritoryUnited States
CityHybrid, Honolulu
Period5/11/245/16/24

All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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