Comparative usability evaluation: critical incidents and critical threads

Jurgen Koenemann-Belliveau; John M. Carroll; Mary Beth Rosson; Mark K. Singley

Comparative usability evaluation: critical incidents and critical threads

Jurgen Koenemann-Belliveau, John M. Carroll, Mary Beth Rosson, Mark K. Singley

College of Information Sciences and Technology

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

20 Scopus citations

Abstract

Empirical usability evaluations (particularly formative evaluations [13] hinge on observing and interpreting critical incidents [8] of use. We proposed [3,5] augmenting critical incident methods by analysis of what we called critical incident methods by analysis of what we called critical threads; sets of causally related user episodes that, taken together, define major usability themes. This paper extents this work to the comparative usability analysis of a related artifact. We discuss how our earlier claims analysis was used to orient and simplify our current evaluation efforts.

Original language	English (US)
Title of host publication	Celebrating Independance
Editors	Beth Adelson, Susan Dumais, Judith Olson
Publisher	Publ by ACM
Pages	245-251
Number of pages	7
ISBN (Print)	0201765578, 9780201765571
State	Published - 1994
Event	Proceedings of the CHI'94 Conference on Human Factors in Computing Systems - Boston, MA, USA Duration: Apr 24 1994 → Apr 28 1994

Publication series

Name	Conference on Human Factors in Computing Systems - Proceedings

Other

Other	Proceedings of the CHI'94 Conference on Human Factors in Computing Systems
City	Boston, MA, USA
Period	4/24/94 → 4/28/94

All Science Journal Classification (ASJC) codes

Software
Human-Computer Interaction
Computer Graphics and Computer-Aided Design

Cite this

@inproceedings{3f3541101cb6462ead8b5caaf616a2b4,

title = "Comparative usability evaluation: critical incidents and critical threads",

abstract = "Empirical usability evaluations (particularly formative evaluations [13] hinge on observing and interpreting critical incidents [8] of use. We proposed [3,5] augmenting critical incident methods by analysis of what we called critical incident methods by analysis of what we called critical threads; sets of causally related user episodes that, taken together, define major usability themes. This paper extents this work to the comparative usability analysis of a related artifact. We discuss how our earlier claims analysis was used to orient and simplify our current evaluation efforts.",

author = "Jurgen Koenemann-Belliveau and Carroll, \{John M.\} and Rosson, \{Mary Beth\} and Singley, \{Mark K.\}",

year = "1994",

language = "English (US)",

isbn = "0201765578",

series = "Conference on Human Factors in Computing Systems - Proceedings",

publisher = "Publ by ACM",

pages = "245--251",

editor = "Beth Adelson and Susan Dumais and Judith Olson",

booktitle = "Celebrating Independance",

note = "Proceedings of the CHI'94 Conference on Human Factors in Computing Systems ; Conference date: 24-04-1994 Through 28-04-1994",

}

Koenemann-Belliveau, J, Carroll, JM, Rosson, MB & Singley, MK 1994, Comparative usability evaluation: critical incidents and critical threads. in B Adelson, S Dumais & J Olson (eds), Celebrating Independance. Conference on Human Factors in Computing Systems - Proceedings, Publ by ACM, pp. 245-251, Proceedings of the CHI'94 Conference on Human Factors in Computing Systems, Boston, MA, USA, 4/24/94.

Comparative usability evaluation: critical incidents and critical threads. / Koenemann-Belliveau, Jurgen; Carroll, John M.; Rosson, Mary Beth et al.
Celebrating Independance. ed. / Beth Adelson; Susan Dumais; Judith Olson. Publ by ACM, 1994. p. 245-251 (Conference on Human Factors in Computing Systems - Proceedings).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

TY - GEN

T1 - Comparative usability evaluation

T2 - Proceedings of the CHI'94 Conference on Human Factors in Computing Systems

AU - Koenemann-Belliveau, Jurgen

AU - Carroll, John M.

AU - Rosson, Mary Beth

AU - Singley, Mark K.

PY - 1994

Y1 - 1994

N2 - Empirical usability evaluations (particularly formative evaluations [13] hinge on observing and interpreting critical incidents [8] of use. We proposed [3,5] augmenting critical incident methods by analysis of what we called critical incident methods by analysis of what we called critical threads; sets of causally related user episodes that, taken together, define major usability themes. This paper extents this work to the comparative usability analysis of a related artifact. We discuss how our earlier claims analysis was used to orient and simplify our current evaluation efforts.

AB - Empirical usability evaluations (particularly formative evaluations [13] hinge on observing and interpreting critical incidents [8] of use. We proposed [3,5] augmenting critical incident methods by analysis of what we called critical incident methods by analysis of what we called critical threads; sets of causally related user episodes that, taken together, define major usability themes. This paper extents this work to the comparative usability analysis of a related artifact. We discuss how our earlier claims analysis was used to orient and simplify our current evaluation efforts.

UR - https://www.scopus.com/pages/publications/0027986211

UR - https://www.scopus.com/inward/citedby.url?scp=0027986211&partnerID=8YFLogxK

M3 - Conference contribution

AN - SCOPUS:0027986211

SN - 0201765578

SN - 9780201765571

T3 - Conference on Human Factors in Computing Systems - Proceedings

SP - 245

EP - 251

BT - Celebrating Independance

A2 - Adelson, Beth

A2 - Dumais, Susan

A2 - Olson, Judith

PB - Publ by ACM

Y2 - 24 April 1994 through 28 April 1994

ER -

Comparative usability evaluation: critical incidents and critical threads

Abstract

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All Science Journal Classification (ASJC) codes

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