TY - JOUR
T1 - Complicity and control in the workplace
T2 - A critical case study of TQM, learning, and the management of knowledge
AU - Schied, Fred M.
AU - Carter, Vicki K.
AU - Preston, Judith A.
AU - Howell, Sharon L.
PY - 1998
Y1 - 1998
N2 - This article analyses how a Total Quality Management process with an embedded workplace literacy programme was implemented in an industrial manufacturing plant. Designed as an insider/outsider team research project, data were collected through interviews with management personnel, education and training providers, and hourly workers. Findings reveal that the Total Quality Management process and the literacy programme were implemented under the guise of providing education and training for workers, but were driven by corporate policy to reduce labour costs. The study also examines the way in which adult education was complicit in controlling workplace knowledge.
AB - This article analyses how a Total Quality Management process with an embedded workplace literacy programme was implemented in an industrial manufacturing plant. Designed as an insider/outsider team research project, data were collected through interviews with management personnel, education and training providers, and hourly workers. Findings reveal that the Total Quality Management process and the literacy programme were implemented under the guise of providing education and training for workers, but were driven by corporate policy to reduce labour costs. The study also examines the way in which adult education was complicit in controlling workplace knowledge.
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U2 - 10.1080/0260137980170302
DO - 10.1080/0260137980170302
M3 - Article
AN - SCOPUS:0348176341
SN - 0260-1370
VL - 17
SP - 157
EP - 172
JO - International Journal of Lifelong Education
JF - International Journal of Lifelong Education
IS - 3
ER -