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Consumer reaction to crowding for extended service encounters
Breffni M. Noone
,
Anna S. Mattila
School of Hospitality Management
Research output
:
Contribution to journal
›
Article
›
peer-review
49
Scopus citations
Overview
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Dive into the research topics of 'Consumer reaction to crowding for extended service encounters'. Together they form a unique fingerprint.
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Business & Economics
Service Encounter
100%
Crowding
70%
Restaurants
26%
Consumer Goal
22%
Service Levels
14%
Shopping Motivations
10%
Service Experience
8%
Consumer Satisfaction
8%
Tolerance
7%
Control Variable
7%
Rating
7%
Hypothesis Test
6%
Management Strategy
6%
Consumer Behaviour
6%
Scenarios
4%
Design Methodology
3%