TY - GEN
T1 - Continuity of Operations Planning in Public-Safety Answering Points during the COVID-19 Pandemic
AU - Grace, Rob
AU - Gautam, Sanjana
AU - Tapia, Andrea
N1 - Publisher Copyright:
© 2022 Information Systems for Crisis Response and Management, ISCRAM. All rights reserved.
PY - 2022
Y1 - 2022
N2 - Continuity of Operations (COOP) planning helps ensure that municipal agencies maintain essential functions when disasters threaten critical infrastructures. COOP planning is especially important for Public-Safety Answering Points (PSAPs), which must continue to answer 911 calls and dispatch first responders during crises. However, COOP planning guidelines often focus on threats to cyber-physical infrastructures rather than outbreaks of infectious disease that threaten the human work arrangements—social infrastructures—agencies rely on to perform essential functions. This study reports preliminary findings from interviews with U.S. PSAP officials who developed plans to decentralize 911 facilities, networks, and personnel to maintain essential functions during the COVID-19 pandemic. These findings suggest revisions to COOP planning guidelines that consider requirements for redundant, diverse, and interdependent cyber-physical-social infrastructures.
AB - Continuity of Operations (COOP) planning helps ensure that municipal agencies maintain essential functions when disasters threaten critical infrastructures. COOP planning is especially important for Public-Safety Answering Points (PSAPs), which must continue to answer 911 calls and dispatch first responders during crises. However, COOP planning guidelines often focus on threats to cyber-physical infrastructures rather than outbreaks of infectious disease that threaten the human work arrangements—social infrastructures—agencies rely on to perform essential functions. This study reports preliminary findings from interviews with U.S. PSAP officials who developed plans to decentralize 911 facilities, networks, and personnel to maintain essential functions during the COVID-19 pandemic. These findings suggest revisions to COOP planning guidelines that consider requirements for redundant, diverse, and interdependent cyber-physical-social infrastructures.
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M3 - Conference contribution
AN - SCOPUS:85170639793
T3 - Proceedings of the International ISCRAM Conference
SP - 173
EP - 180
BT - ISCRAM 2022 - Proceedings
A2 - Huggins, Thomas J.
A2 - Lemiale, Vincent
PB - Information Systems for Crisis Response and Management, ISCRAM
T2 - 2nd Information Systems for Crisis Response and Management Asia Pacific Conference, ISCRAM 2022
Y2 - 7 November 2022 through 9 November 2022
ER -
