Continuity of Operations Planning in Public-Safety Answering Points during the COVID-19 Pandemic

Rob Grace; Sanjana Gautam; Andrea Tapia

Continuity of Operations Planning in Public-Safety Answering Points during the COVID-19 Pandemic

Rob Grace
, Sanjana Gautam
, Andrea Tapia

College of Information Sciences and Technology

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

Continuity of Operations (COOP) planning helps ensure that municipal agencies maintain essential functions when disasters threaten critical infrastructures. COOP planning is especially important for Public-Safety Answering Points (PSAPs), which must continue to answer 911 calls and dispatch first responders during crises. However, COOP planning guidelines often focus on threats to cyber-physical infrastructures rather than outbreaks of infectious disease that threaten the human work arrangements—social infrastructures—agencies rely on to perform essential functions. This study reports preliminary findings from interviews with U.S. PSAP officials who developed plans to decentralize 911 facilities, networks, and personnel to maintain essential functions during the COVID-19 pandemic. These findings suggest revisions to COOP planning guidelines that consider requirements for redundant, diverse, and interdependent cyber-physical-social infrastructures.

Original language	English (US)
Title of host publication	ISCRAM 2022 - Proceedings
Subtitle of host publication	Information Systems for Crisis Response and Management Asia Pacific Conference 2022
Editors	Thomas J. Huggins, Vincent Lemiale
Publisher	Information Systems for Crisis Response and Management, ISCRAM
Pages	173-180
Number of pages	8
ISBN (Electronic)	9780473668457
State	Published - 2022
Event	2nd Information Systems for Crisis Response and Management Asia Pacific Conference, ISCRAM 2022 - Virtual, Online, Australia Duration: Nov 7 2022 → Nov 9 2022

Publication series

Name	Proceedings of the International ISCRAM Conference
Volume	2022-November
ISSN (Electronic)	2411-3387

Conference

Conference	2nd Information Systems for Crisis Response and Management Asia Pacific Conference, ISCRAM 2022
Country/Territory	Australia
City	Virtual, Online
Period	11/7/22 → 11/9/22

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 3 Good Health and Well-being

All Science Journal Classification (ASJC) codes

Computer Networks and Communications
Information Systems
Information Systems and Management
Electrical and Electronic Engineering

Cite this

Grace, R., Gautam, S., & Tapia, A. (2022). Continuity of Operations Planning in Public-Safety Answering Points during the COVID-19 Pandemic. In T. J. Huggins, & V. Lemiale (Eds.), ISCRAM 2022 - Proceedings: Information Systems for Crisis Response and Management Asia Pacific Conference 2022 (pp. 173-180). (Proceedings of the International ISCRAM Conference; Vol. 2022-November). Information Systems for Crisis Response and Management, ISCRAM.

Grace, Rob ; Gautam, Sanjana ; Tapia, Andrea. / Continuity of Operations Planning in Public-Safety Answering Points during the COVID-19 Pandemic. ISCRAM 2022 - Proceedings: Information Systems for Crisis Response and Management Asia Pacific Conference 2022. editor / Thomas J. Huggins ; Vincent Lemiale. Information Systems for Crisis Response and Management, ISCRAM, 2022. pp. 173-180 (Proceedings of the International ISCRAM Conference).

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title = "Continuity of Operations Planning in Public-Safety Answering Points during the COVID-19 Pandemic",

abstract = "Continuity of Operations (COOP) planning helps ensure that municipal agencies maintain essential functions when disasters threaten critical infrastructures. COOP planning is especially important for Public-Safety Answering Points (PSAPs), which must continue to answer 911 calls and dispatch first responders during crises. However, COOP planning guidelines often focus on threats to cyber-physical infrastructures rather than outbreaks of infectious disease that threaten the human work arrangements—social infrastructures—agencies rely on to perform essential functions. This study reports preliminary findings from interviews with U.S. PSAP officials who developed plans to decentralize 911 facilities, networks, and personnel to maintain essential functions during the COVID-19 pandemic. These findings suggest revisions to COOP planning guidelines that consider requirements for redundant, diverse, and interdependent cyber-physical-social infrastructures.",

author = "Rob Grace and Sanjana Gautam and Andrea Tapia",

note = "Publisher Copyright: {\textcopyright} 2022 Information Systems for Crisis Response and Management, ISCRAM. All rights reserved.; 2nd Information Systems for Crisis Response and Management Asia Pacific Conference, ISCRAM 2022 ; Conference date: 07-11-2022 Through 09-11-2022",

year = "2022",

language = "English (US)",

series = "Proceedings of the International ISCRAM Conference",

publisher = "Information Systems for Crisis Response and Management, ISCRAM",

pages = "173--180",

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booktitle = "ISCRAM 2022 - Proceedings",

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Grace, R, Gautam, S & Tapia, A 2022, Continuity of Operations Planning in Public-Safety Answering Points during the COVID-19 Pandemic. in TJ Huggins & V Lemiale (eds), ISCRAM 2022 - Proceedings: Information Systems for Crisis Response and Management Asia Pacific Conference 2022. Proceedings of the International ISCRAM Conference, vol. 2022-November, Information Systems for Crisis Response and Management, ISCRAM, pp. 173-180, 2nd Information Systems for Crisis Response and Management Asia Pacific Conference, ISCRAM 2022, Virtual, Online, Australia, 11/7/22.

Continuity of Operations Planning in Public-Safety Answering Points during the COVID-19 Pandemic. / Grace, Rob; Gautam, Sanjana; Tapia, Andrea.
ISCRAM 2022 - Proceedings: Information Systems for Crisis Response and Management Asia Pacific Conference 2022. ed. / Thomas J. Huggins; Vincent Lemiale. Information Systems for Crisis Response and Management, ISCRAM, 2022. p. 173-180 (Proceedings of the International ISCRAM Conference; Vol. 2022-November).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

TY - GEN

T1 - Continuity of Operations Planning in Public-Safety Answering Points during the COVID-19 Pandemic

AU - Grace, Rob

AU - Gautam, Sanjana

AU - Tapia, Andrea

PY - 2022

Y1 - 2022

N2 - Continuity of Operations (COOP) planning helps ensure that municipal agencies maintain essential functions when disasters threaten critical infrastructures. COOP planning is especially important for Public-Safety Answering Points (PSAPs), which must continue to answer 911 calls and dispatch first responders during crises. However, COOP planning guidelines often focus on threats to cyber-physical infrastructures rather than outbreaks of infectious disease that threaten the human work arrangements—social infrastructures—agencies rely on to perform essential functions. This study reports preliminary findings from interviews with U.S. PSAP officials who developed plans to decentralize 911 facilities, networks, and personnel to maintain essential functions during the COVID-19 pandemic. These findings suggest revisions to COOP planning guidelines that consider requirements for redundant, diverse, and interdependent cyber-physical-social infrastructures.

AB - Continuity of Operations (COOP) planning helps ensure that municipal agencies maintain essential functions when disasters threaten critical infrastructures. COOP planning is especially important for Public-Safety Answering Points (PSAPs), which must continue to answer 911 calls and dispatch first responders during crises. However, COOP planning guidelines often focus on threats to cyber-physical infrastructures rather than outbreaks of infectious disease that threaten the human work arrangements—social infrastructures—agencies rely on to perform essential functions. This study reports preliminary findings from interviews with U.S. PSAP officials who developed plans to decentralize 911 facilities, networks, and personnel to maintain essential functions during the COVID-19 pandemic. These findings suggest revisions to COOP planning guidelines that consider requirements for redundant, diverse, and interdependent cyber-physical-social infrastructures.

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UR - https://www.scopus.com/pages/publications/85170639793#tab=citedBy

M3 - Conference contribution

AN - SCOPUS:85170639793

T3 - Proceedings of the International ISCRAM Conference

SP - 173

EP - 180

BT - ISCRAM 2022 - Proceedings

A2 - Huggins, Thomas J.

A2 - Lemiale, Vincent

PB - Information Systems for Crisis Response and Management, ISCRAM

T2 - 2nd Information Systems for Crisis Response and Management Asia Pacific Conference, ISCRAM 2022

Y2 - 7 November 2022 through 9 November 2022

ER -

Grace R, Gautam S, Tapia A. Continuity of Operations Planning in Public-Safety Answering Points during the COVID-19 Pandemic. In Huggins TJ, Lemiale V, editors, ISCRAM 2022 - Proceedings: Information Systems for Crisis Response and Management Asia Pacific Conference 2022. Information Systems for Crisis Response and Management, ISCRAM. 2022. p. 173-180. (Proceedings of the International ISCRAM Conference).

Continuity of Operations Planning in Public-Safety Answering Points during the COVID-19 Pandemic

Abstract

Publication series

Conference

UN SDGs

All Science Journal Classification (ASJC) codes

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Cite this