TY - GEN
T1 - ConvXAI
T2 - 26th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2023
AU - Shen, Hua
AU - Huang, Chieh Yang
AU - Wu, Tongshuang
AU - Huang, Ting Hao Kenneth
N1 - Publisher Copyright:
© 2023 ACM.
PY - 2023/10/14
Y1 - 2023/10/14
N2 - Despite a surge collection of XAI methods, users still struggle to obtain required AI explanations. Previous research suggests chatbots as dynamic solutions, but the effective design of conversational XAI agents for practical human needs remains under-explored. This paper focuses on Conversational XAI for AI-assisted scientific writing tasks. Drawing from human linguistic theories and formative studies, we identify four design rationales: "multifaceted", "controllability", "mix-initiative", "context-aware drill-down". We incorporate them into an interactive prototype, ConvXAI 1, which facilitates heterogeneous AI explanations for scientific writing through dialogue. In two studies with 21 users, ConvXAI outperforms a GUI-based baseline on improving human-perceived understanding and writing improvement. The paper further discusses the practical human usage patterns in interacting with ConvXAI for scientific co-writing2.
AB - Despite a surge collection of XAI methods, users still struggle to obtain required AI explanations. Previous research suggests chatbots as dynamic solutions, but the effective design of conversational XAI agents for practical human needs remains under-explored. This paper focuses on Conversational XAI for AI-assisted scientific writing tasks. Drawing from human linguistic theories and formative studies, we identify four design rationales: "multifaceted", "controllability", "mix-initiative", "context-aware drill-down". We incorporate them into an interactive prototype, ConvXAI 1, which facilitates heterogeneous AI explanations for scientific writing through dialogue. In two studies with 21 users, ConvXAI outperforms a GUI-based baseline on improving human-perceived understanding and writing improvement. The paper further discusses the practical human usage patterns in interacting with ConvXAI for scientific co-writing2.
UR - http://www.scopus.com/inward/record.url?scp=85174786302&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85174786302&partnerID=8YFLogxK
U2 - 10.1145/3584931.3607492
DO - 10.1145/3584931.3607492
M3 - Conference contribution
AN - SCOPUS:85174786302
T3 - Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW
SP - 384
EP - 387
BT - CSCW 2023 Companion - Conference Companion Publication of the 2023 Computer Supported Cooperative Work and Social Computing
A2 - Ames, Morgan
A2 - Fussell, Susan
A2 - Gilbert, Eric
A2 - Liao, Vera
A2 - Ma, Xiaojuan
A2 - Page, Xinru
A2 - Rouncefield, Mark
A2 - Singh, Vivek
A2 - Wisniewski, Pamela
PB - Association for Computing Machinery
Y2 - 14 October 2023 through 18 October 2023
ER -