Corporate social responsibility and customer satisfaction among US publicly traded hotels and restaurants

Seoki Lee; Cindy Yoonjoung Heo

doi:10.1016/j.ijhm.2009.02.007

Corporate social responsibility and customer satisfaction among US publicly traded hotels and restaurants

Seoki Lee, Cindy Yoonjoung Heo

School of Hospitality Management

Research output: Contribution to journal › Article › peer-review

167 Scopus citations

Abstract

This study, by performing a path regression analysis, examines a mediating effect of customer satisfaction between corporate social responsibility (CSR) activities and firm value for US hotels and restaurants. Further, the study differentiates positive and negative CSR activities in the analysis. Findings suggest that the customer satisfaction does not play a role of a mediator between the two factors for both hotels and restaurants.

Original language	English (US)
Pages (from-to)	635-637
Number of pages	3
Journal	International Journal of Hospitality Management
Volume	28
Issue number	4
DOIs	https://doi.org/10.1016/j.ijhm.2009.02.007
State	Published - Dec 2009

All Science Journal Classification (ASJC) codes

Tourism, Leisure and Hospitality Management
Strategy and Management

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1016/j.ijhm.2009.02.007

Cite this

@article{35ae0b39da244905bdacfa504926deda,

title = "Corporate social responsibility and customer satisfaction among US publicly traded hotels and restaurants",

abstract = "This study, by performing a path regression analysis, examines a mediating effect of customer satisfaction between corporate social responsibility (CSR) activities and firm value for US hotels and restaurants. Further, the study differentiates positive and negative CSR activities in the analysis. Findings suggest that the customer satisfaction does not play a role of a mediator between the two factors for both hotels and restaurants.",

author = "Seoki Lee and Heo, {Cindy Yoonjoung}",

year = "2009",

month = dec,

doi = "10.1016/j.ijhm.2009.02.007",

language = "English (US)",

volume = "28",

pages = "635--637",

journal = "International Journal of Hospitality Management",

issn = "0278-4319",

publisher = "Elsevier Ltd",

number = "4",

}

TY - JOUR

T1 - Corporate social responsibility and customer satisfaction among US publicly traded hotels and restaurants

AU - Lee, Seoki

AU - Heo, Cindy Yoonjoung

PY - 2009/12

Y1 - 2009/12

N2 - This study, by performing a path regression analysis, examines a mediating effect of customer satisfaction between corporate social responsibility (CSR) activities and firm value for US hotels and restaurants. Further, the study differentiates positive and negative CSR activities in the analysis. Findings suggest that the customer satisfaction does not play a role of a mediator between the two factors for both hotels and restaurants.

AB - This study, by performing a path regression analysis, examines a mediating effect of customer satisfaction between corporate social responsibility (CSR) activities and firm value for US hotels and restaurants. Further, the study differentiates positive and negative CSR activities in the analysis. Findings suggest that the customer satisfaction does not play a role of a mediator between the two factors for both hotels and restaurants.

UR - http://www.scopus.com/inward/record.url?scp=67349284836&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=67349284836&partnerID=8YFLogxK

U2 - 10.1016/j.ijhm.2009.02.007

DO - 10.1016/j.ijhm.2009.02.007

M3 - Article

AN - SCOPUS:67349284836

SN - 0278-4319

VL - 28

SP - 635

EP - 637

JO - International Journal of Hospitality Management

JF - International Journal of Hospitality Management

IS - 4

ER -

Corporate social responsibility and customer satisfaction among US publicly traded hotels and restaurants

Abstract

All Science Journal Classification (ASJC) codes

UN SDGs

Access to Document

Other files and links

Fingerprint

Cite this